Reputation Management & Review Collection

Every happy customer

should leave a review. Now they will.

Valarity automates the ask, so the customers who already love you actually leave the review that helps the next customer find you.

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Review Request Element — Standalone

Hi Sarah! Thanks for stopping by today 😊 Mind leaving us a quick review?

Sent automatically · 2 hrs after appointment

Sarah M.

★★★★★

"Loved my experience — will definitely be back!"

Total Google Reviews 127

Happy customers rarely leave reviews — ask them.

Most people who have a great experience simply move on with their day — leaving a review isn't top of mind. Meanwhile, the rare unhappy customer is often the one most motivated to post publicly. Left alone, that math slowly drags your rating down, even if most of your customers are genuinely satisfied.

Reputation management flips that math. By automatically asking every customer at the right moment, the reviews you collect actually reflect the experience most people are having — and a strong review profile becomes one of the biggest trust signals a new customer sees before they ever contact you.

93%

of consumers say online reviews impact their purchase decisions

2 hours

is roughly the ideal window to ask for a review after a good experience

A system for asking, not just hoping

Collecting reviews is only half of reputation management — the other half is making sure they're visible and that you respond to what people say.

COLLECTION

Automated Review Requests

A text and email go out automatically after every appointment or job, timed to reach customers while the experience is still fresh.

VISIBILITY

Google & Facebook Sync

Reviews are tracked across both platforms in one place, so nothing gets missed and you always know your current standing.

SHOWCASE

Website Review Widget

Your best reviews pull automatically onto your website, so visitors see real social proof without you updating anything by hand.

FEEDBACK

Private Feedback Channel

Every customer can share honest feedback directly with you first — if something went wrong, you can make it right before it becomes a bigger issue.

RESPONSE

Response Support

We help you respond to reviews in a voice that sounds like your business, since a thoughtful response is often what a future customer reads first.

REPORTING

Monthly Reputation Reports

A clear monthly look at your review volume, average rating, and trends — so you always know exactly where your reputation stands.

Frequently Asked Questions

The questions business owners just like you have asked us.

Does this filter negative reviews?

No. Every customer has the ability to leave a public review on Google or Facebook if they choose to — we never block or hide anyone. What we do offer every customer is a direct, private way to share feedback with you first, so you have the chance to make things right. This keeps you fully compliant with Google's and the FTC's guidelines around reviews.

How soon after an appointment does the review request go out?

Typically within a couple of hours, while the experience is still fresh. We can adjust timing based on your business — some services make more sense to follow up on the next day instead.

Can you help me respond to reviews I have already received?

Yes — we can help draft responses to your existing review history as part of onboarding, not just reviews collected going forward.

Is this capable of working alongside my current booking or CRM system?

Yes. Review requests trigger automatically off your existing appointment and job data, so there's no extra step for you or your team once it's set up.

Do you write fake reviews or offer incentives for reviews?

We only ask real customers for honest feedback about their real experience. Fabricated or incentivized reviews violate platform policies and put your business at risk — our system is built to grow your reputation the right way.