“Reducing Portfolio Risk for a Regional Property Owner”

A regional owner with four commercial buildings (totaling 128,000 sq. ft.) lacked visibility into portfolio-wide risks. Capital planning was guesswork, maintenance decisions were reactive, and each building operated independently with no shared performance framework.

Valarity performed a Portfolio Optimization Assessment, which included:

• Site visits to each property

• Interviews with on-site and remote operational staff

• A contract review to compare vendor performance and overlap

• A comparative asset condition scoring model across all buildings

• A risk-ranking matrix balancing impact, urgency, and cost

Valarity consolidated findings into a Portfolio Risk & Optimization Report, which revealed:

• Two buildings had aging HVAC units simultaneously approaching end-of-life

• One building’s fire system had inconsistencies in inspection records

• A vendor had been overbilling the owner across all sites for three years

• Lack of standard operating procedures led to costly inefficiencies

Key Recommendations & Actions:

• Prioritized capital expenditures into a 3-year roadmap

• Created a standard maintenance framework for all buildings

• Corrected contract billing and renegotiated service terms

• Developed a unified risk dashboard to support budget planning

Results:
The owner gained accurate visibility into risks and upcoming capital needs, cutting $180K in annual avoidable exposure. They credited Valarity with allowing them to “finally make decisions with clarity instead of fear.”

“Transforming Daily Operations for a Multi-Tenant Office Building”

A multi-tenant commercial office building was struggling with slow response times, inconsistent communication between property management and vendors, and unclear internal responsibilities. Small issues were becoming large frustrations because no one could articulate “how work gets done.”

Valarity began by mapping the current state of daily operations:

• Interviewed property staff

• Observed work order triage and escalation

• Identified duplications, gaps, and undocumented handoffs

• Reviewed all existing SOPs (none were functional)

After diagnosing the operational fog, Valarity produced a Facility Operations Clarity Blueprint, which included:

• Clear role definitions for property staff, vendors, and support teams

• Streamlined workflows for work orders, inspections, and vendor communication

• A consolidated SOP library written in plain language, built for real use

• A process map identifying performance friction points

Key Actions:

• Introduced a standard workflow for tenant requests

• Established a unified communication protocol

• Created visual maps showing how information should flow

• Trained the on-site team and vendors on the new procedures

Results:
Tenant service delays were reduced by 62%, disputes between staff and vendors dropped sharply, and the building’s operations shifted from reactive to stable and predictable. The owner said the clarity “felt like finally putting glasses on after years of blurry vision.”

“Stabilizing Building Performance for a Light Industrial Facility”

A 62,000 sq. ft. light industrial warehouse was experiencing persistent operational issues: misaligned vendor schedules, chronic equipment failures, and no clear visibility into asset health or expected lifespans. The owner was reactive, overwhelmed, and unclear where to prioritize capital spending.

Valarity conducted a full Operational Asset Management Assessment, which included:

• A top-to-bottom walkthrough of mechanical, electrical, and building envelope systems

• A review of all service contracts and performance gaps

• A validation of maintenance schedules against OEM recommendations

• A lifecycle projection for all major systems

Valarity synthesized the findings into a Strategic Asset Health Briefing that pinpointed the root causes: overlapping vendor scopes, undocumented PM tasks, and deferred maintenance that was beginning to compound risk.

Key actions taken:

• Rebuilt the preventive maintenance program from scratch

• Reorganized vendor responsibilities and renegotiated scopes

• Implemented a simple quarterly dashboard to track system condition, costs, and risk

• Established a 5-year capital plan aligned with operational priorities

Results:
The facility saw a 47% drop in equipment-related downtime, a fully restored and accurate PM schedule, and a clear roadmap for when (and why) to spend money. The owner reported “the clearest view of my building I’ve ever had”.

“Becoming the Right-Hand Operator for a Growing Automotive Repair Facility”

A high-volume automotive repair shop was expanding rapidly but lacked operational structure. The owner was personally managing scheduling, vendor issues, facility problems, workflow bottlenecks, and customer escalations. The business was growing, but operations were maxed-out and messy.

Valarity entered as a Strategic Operations Partner, beginning with a targeted assessment that identified:

• Inefficient workflow sequencing between bays

• Misaligned maintenance schedules causing avoidable downtime

• Vendor delays that created repeat disruptions

• No formal processes for daily operations, staffing, or inventory

Valarity built a tailored Operational Support Plan that included:

• A new workflow design that increased bay turnover

• Weekly performance reviews tied to real business goals

• Better inventory and vendor coordination

• A facility maintenance rhythm that supported operational reliability

• An owner “decision dashboard” to simplify oversight

Actions Taken:

• Introduced standard procedures for each bay

• Created a vendor response protocol to reduce interruptions

• Implemented a weekly operational briefing for staff

• Took over scheduling, vendor communication, and facility oversight

• Built an annual capital plan to support future growth

Results:
The owner regained 20 hours per week, customer wait times improved by 35%, and equipment downtime dropped significantly. Instead of hiring an operations manager, a shop foreman, and an administrative coordinator, the owner was able to rely on one partner: Valarity.

He summarized the experience as, “I finally feel like I’m running the business instead of chasing it.”